Tear-away labels across all styles to accommodate customized branding

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Frequently Asked Questions


How do I become a customer?

I forgot my password, what do I do?

Do you have a sizing chart?

Did my order ship?

What inventory do we have on style XYZ?

How do I place an order online?

How quickly will my order be processed?

How do I know if my order has shipped?

How can I check the status of the order?

Can I order a sample pack?

Do you have swatch cards?

Can you send me a catalog?

When I want to order over the phone, what # should I call?

Which warehouse is my order shipping from?

Shipping times/cut off time

Do you offer free shipping?

How do I return or exchange an item?

Can I change my order?

Do you ship internationally?

What payment methods do you accept?

General Information

How do I become a customer?

You can become a customer by clicking HERE to sign up.

I forgot my password, what do I do?

Click HERE to be redirected to the password reset page.

How do I place an order online?

You can view a tutorial by CLICKING HERE.

Can you send me a catalog?

You can download our catalog digitally by visiting this link egpro.com/pages/email-for-catalog. For physical copies please email us a request at Info@egpro.com, we can send you up to 50 copies.

What payment methods do you accept?

We accept all credit cards, Amazon Pay, PayPal and Net30(credit application, CLICK HERE to access the Net30 credit application).

Customer Information

Do you have a sizing chart?

Yes, You can view sizing chart at egpro.com/pages/size-chart-copy

What inventory do we have on style XYZ?

On our website, go to the specific style you're looking for, select a color, then the live inventory will be displayed.

How quickly will my order be processed?

All orders placed after 2PM will ship the next day.
*Please note: Our cut off time for same day shipment is 2PM.

How can I check the status of the order?

If you placed the order online you can check your status right on the website as long as you're signed in.
Use the person icon (top right) to access your account, once clicked it will display  "My Order" where you can view the live status.
If you did not place the order online please call customer service at (855)450-1450.

Can I order a sample pack?

We urge our customer's to create their own sample packs specific to their needs. We would be happy to help you create your own.
Samples are offered 50% off!

Do you have swatch cards?

Presently we do not.

When I want to order over the phone, what # should I call?

Our customer service number is (855)450-1450

How do I return or exchange an item?

Please email your rep or call (855)450-1450 and request an RA.
*Please note: We only accept returns of blank goods and there is a 15% restocking fee.

Can I change my order?

First check to see if you've been issued a tracking.
If you do not see an update, you usually have time to change the order before it goes out to shipping.

Shipping Information

Did my order ship?

Please check your email for a shipping confirmation.
A tracking email will follow.
If you cannot find either, please call customer service.
Our customer service number is (855)450-1450.

How do I know if my order has shipped?

First, you will receive tracking email, you will then receive tracking once the order is packed.

Which warehouse is my order shipping from?

Depends on where the inventory is.
Click here to view our shipping maps.  

Shipping times/cut off time

2PM (tentative).

Do you offer free shipping?

Yes! We offer free freight on any order over $200.

Do you ship internationally?

Yes we do.